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Date: Wed, 10 May 2023 17:52:34 +0000
From: "Geison Tavarez (CloudLinux Support)" <support@cloudlinux.zendesk.com>
Reply-To: CloudLinux Support <support+id181013@cloudlinux.zendesk.com>
To: Martin <soporte@w3.com.py>
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<Z3VL488VYR2_645bb2552af7_3a391c286197b_sprut@zendesk.com>
Subject: (181013) ticket
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Content preview: ##- Please type your reply above this line -## Your request
(181013) has been updated. To add additional comments, reply to this email
or you can view and update your support request via the support portal. Here
is the direct link: https://cloudlinux.zendesk.com/hc/requests/181013 [...]
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##- Please type your reply above this line -##
Your request (181013) has been updated.
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e your support request via the support portal.
Here is the direct link: https://cloudlinux.zendesk.com/hc/requests/18101=
3
----------------------------------------------
Geison Tavarez, 10 May 2023, 20:52 EEST
Hi Martin,
Up to 30 users license should be enough if you are not planning to increa=
se the user count, otherwise, 250 or unlimited.
Do you have any other question or concern? Don't hesitate to ask!
Regards,
* * *
Geison Tavarez | Support Engineer | Unified Support
Visit our redesigned customer Forum to get help from experts and communit=
y.
Would you like to discuss how we're handling the ticket? Email my manager=
.
----------------------------------------------
Martin, 10 May 2023, 20:49 EEST
Ok, I have 28 users on my server, which license i should buy?
----------------------------------------------
Geison Tavarez, 10 May 2023, 18:03 EEST
Hello Martin,
Thank you for contacting the Imunify support team and choosing our produc=
t to protect your server!
Likely, the new license that you have acquired do not cover the amount of=
Linux users/cPanel accounts on your server.
For cPanel, you can go to List Accounts from WHM and make sure that the a=
mount of accounts does not exceed the limit allowed by the license or, us=
e the following command to list the total users on the system:
# grep -Po '^(?<!#)\s*\w+\s*(?=3D:)' /etc/userplans | wc -l
If the amount of users is not exceeding the license limit, then try re-ac=
tivating the license within the WHM terminal or SSH with:
imunify360-agent unregisterimunify360-agent register YOUR-LICENSE
Do you have any other questions or concerns? DOn't hesitate to ask!
Regards,
* * *
Geison Tavarez | Support Engineer | Unified Support
Visit our redesigned customer Forum to get help from experts and communit=
y.
Would you like to discuss how we're handling the ticket? Email my manager=
.
----------------------------------------------
Martin, 10 May 2023, 17:45 EEST
Hi! I have a server wich IP is 108.161.131.85, running WHM and cPanel
Previously i have adquired a inmunify license, but i have lost access to =
the mail registered and changed my credit card so i bought a new one, whe=
n I try to enter the new activation code it's shows "License is invalid f=
or this server"
So how can i solve this?
--------------------------------
This email is a service from CloudLinux.
[Z3VL48-8VYR2]=
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<p dir=3D"ltr">Your request (181013) has been updated.</p><p dir=3D"l=
tr">To add additional comments, reply to this email or you can view and u=
pdate your support request via the support portal.<br>Here is the direct =
link: <a href=3D"https://cloudlinux.zendesk.com/hc/requests/181013" rel=3D=
"noreferrer">https://cloudlinux.zendesk.com/hc/requests/181013</a></p><p =
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z-border-radius: 5px; border-radius: 5px;" src=3D"https://cloudlinux.zend=
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nde','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-=
size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: =
0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Geison Tavarez</strong> (CloudLinux) =
</p> <p style=3D"font-family:'Lucida Grande=
','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-siz=
e: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: =
0; color:#bbbbbb;" dir=3D"ltr"> 10 May 2023, 20:52 EEST =
</p> <div class=3D"zd-comment" =
dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">=
Hi Martin,<br> <br>Up to 30 users license should be enough if you ar=
e not planning to increase the user count, otherwise, 250 or unlimited.<b=
r> <br>Do you have any other question or concern? Don't hesitate to =
ask!<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0">Regards,</p><hr><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">Geison Tavarez | Su=
pport Engineer | Unified Support</p><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0">Visit our redesigned customer =
<a href=3D"https://forum.cloudlinux.com/" rel=3D"noreferrer">Forum</a> to=
get help from experts and community.<br>
Would you like to discuss how we're handling the ticket? Email my <a href=
=3D"mailto:support-management@cloudlinux.com" rel=3D"noreferrer">manager<=
/a>.</p></div></div><p dir=3D"ltr"> </p></td> =
</tr> </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr=
"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" role=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"pa=
dding: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout=
:fixed;" role=3D"presentation"> <tbody><tr> <=
td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; lin=
e-height: 100%; outline: none; text-decoration: none; -webkit-border-radi=
us: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://clo=
udlinux.zendesk.com/images/2016/default-avatar-80.png"> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida =
Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; l=
ine-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1=
d1e;" dir=3D"ltr"> <strong>Martin</strong> =
</p> <p style=3D"font-family:'Lucida G=
rande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; fon=
t-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padd=
ing: 0; color:#bbbbbb;" dir=3D"ltr"> 10 May 2023, 20:49 EEST=
</p> <div class=3D"zd-comm=
ent" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0"><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D=
"ltr">Ok, I have 28 users on my server, which license i should buy?</p></=
div><p dir=3D"ltr"> </p></td> </tr> </tb=
ody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p><table wid=
th=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"pres=
entation"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; b=
order-top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"=
presentation"> <tbody><tr> <td valign=3D"top"=
style=3D"padding: 0 15px 0 15px; width: 40px;"> <img width=3D=
"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; out=
line: none; text-decoration: none; -webkit-border-radius: 5px; -moz-borde=
r-radius: 5px; border-radius: 5px;" src=3D"https://cloudlinux.zendesk.com=
/system/photos/5267669074588/Screenshot_20220705_141422.png"> =
</td> <td width=3D"100%" style=3D"padding: 0; margin: =
0;" valign=3D"top"> <p style=3D"font-family:'Lucida Grande','L=
ucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 1=
5px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; colo=
r:#1b1d1e;" dir=3D"ltr"> <=
strong>Geison Tavarez</strong> (CloudLinux) =
</p> <p style=3D"font-family:'Lucida Grande','Luci=
da Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px=
; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; colo=
r:#bbbbbb;" dir=3D"ltr"> 10 May 2023, 18:03 EEST =
</p> <div class=3D"zd-comment" dir=3D"=
auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Hello M=
artin,<br> <br>Thank you for contacting the Imunify support team and=
choosing our product to protect your server!<br> <br>Likely, the ne=
w license that you have acquired do not cover the amount of Linux users/c=
Panel accounts on your server. <br> <br>For cPanel, you can go =
to List Accounts from WHM and make sure that the amount of accounts does =
not exceed the limit allowed by the license or, use the following command=
to list the total users on the system:<br> <br><pre style=3D"backgr=
ound-color: #F8F8F8; border: 1px solid #ccc; border-radius: 3px; font-siz=
e: 13px; line-height: 19px; margin: 15px 0; max-width: 100%; padding: 6px=
10px"><code style=3D"background: #F8F8F8 none; border: 0 none transparen=
t; display: block; font-family: Consolas, Menlo, Monaco, 'system-ui', '-a=
pple-system', 'BlinkMacSystemFont', 'Segoe UI', 'Roboto', 'Oxygen-Sans', =
'Ubuntu', 'Cantarell', 'Helvetica Neue', monospace, 'Arial', 'sans-serif'=
; font-size: 13px; margin: 0; max-width: 100%; padding: 0; white-space: p=
re-wrap"># grep -Po '^(?<!#)\s*\w+\s*(?=3D:)' /etc/userplans | wc -l</=
code></pre> <br>If the amount of users is not exceeding the license =
limit, then try re-activating the license within the WHM terminal or SSH =
with:<br> <br><pre style=3D"background-color: #F8F8F8; border: 1px s=
olid #ccc; border-radius: 3px; font-size: 13px; line-height: 19px; margin=
: 15px 0; max-width: 100%; padding: 6px 10px"><code style=3D"background: =
#F8F8F8 none; border: 0 none transparent; display: block; font-family: Co=
nsolas, Menlo, Monaco, 'system-ui', '-apple-system', 'BlinkMacSystemFont'=
, 'Segoe UI', 'Roboto', 'Oxygen-Sans', 'Ubuntu', 'Cantarell', 'Helvetica =
Neue', monospace, 'Arial', 'sans-serif'; font-size: 13px; margin: 0; max-=
width: 100%; padding: 0; white-space: pre-wrap">imunify360-agent unregist=
er<br>imunify360-agent register YOUR-LICENSE</code></pre> <br>Do you=
have any other questions or concerns? DOn't hesitate to ask!<br> <b=
r> <br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e=
2f; line-height: 22px; margin: 15px 0">Regards,</p><hr><p dir=3D"ltr" sty=
le=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Geison Tavarez =
| Support Engineer | Unified Support</p><p dir=3D"ltr" style=3D"col=
or: #2b2e2f; line-height: 22px; margin: 15px 0">Visit our redesigned cust=
omer <a href=3D"https://forum.cloudlinux.com/" rel=3D"noreferrer">Forum</=
a> to get help from experts and community.<br>
Would you like to discuss how we're handling the ticket? Email my <a href=
=3D"mailto:support-management@cloudlinux.com" rel=3D"noreferrer">manager<=
/a>.</p></div></div><p dir=3D"ltr"> </p></td> =
</tr> </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr=
"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" role=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"pa=
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%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout=
:fixed;" role=3D"presentation"> <tbody><tr> <=
td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; lin=
e-height: 100%; outline: none; text-decoration: none; -webkit-border-radi=
us: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://clo=
udlinux.zendesk.com/images/2016/default-avatar-80.png"> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida =
Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; l=
ine-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1=
d1e;" dir=3D"ltr"> <strong>Martin</strong> =
</p> <p style=3D"font-family:'Lucida G=
rande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; fon=
t-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padd=
ing: 0; color:#bbbbbb;" dir=3D"ltr"> 10 May 2023, 17:45 EEST=
</p> <div class=3D"zd-comm=
ent" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0"><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D=
"ltr">Hi! I have a server wich IP is 108.161.131.85, running WHM and cPan=
el</p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D=
"ltr">Previously i have adquired a inmunify license, but i have lost acce=
ss to the mail registered and changed my credit card so i bought a new on=
e, when I try to enter the new activation code it's shows "License is inv=
alid for this server"</p><p style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0" dir=3D"ltr">So how can i solve this? </p><p style=3D"=
color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D"ltr"> </p>=
</div><p dir=3D"ltr"> </p></td> </tr> </=
tbody></table> </td> </tr></tbody></table></div>
</div>
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</div>
<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[Z3VL48-8VYR2]</span>
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