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Date: Wed, 10 May 2023 18:35:48 +0000
From: "Florencia Perez (CloudLinux Support)" <support@cloudlinux.zendesk.com>
Reply-To: CloudLinux Support <support+id181013@cloudlinux.zendesk.com>
To: Martin <soporte@w3.com.py>
Message-ID: <Z3VL488VYR2_645be4042cd5a_30391c3317083_sprut@zendesk.com>
In-Reply-To: <Z3VL488VYR2@zendesk.com>
<Z3VL488VYR2_645be133893be_2f391c834030_sprut@zendesk.com>
Subject: (181013) ticket
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Content preview: ##- Please type your reply above this line -## Your request
(181013) has been updated. To add additional comments, reply to this email
or you can view and update your support request via the support portal. Here
is the direct link: https://cloudlinux.zendesk.com/hc/requests/181013 [...]
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##- Please type your reply above this line -##=0D
=0D
Your request (181013) has been updated.=0D
=0D
To add additional comments, reply to this email or you can view and updat=
e your support request via the support portal.=0D
Here is the direct link: https://cloudlinux.zendesk.com/hc/requests/18101=
3=0D
=0D
----------------------------------------------=0D
=0D
Florencia Perez, 10 May 2023, 21:35 EEST=0D
=0D
Hello Martin,=0D
=0D
No problem! As per your request, I've just refunded the $12.00 back to yo=
ur Visa card ending 0810.=0D
=0D
Please let us know if there is anything else we can help you with.=0D
=0D
Thank you!=0D
=0D
Kind regards,=0D
=0D
Florencia Perez | Billing Operations Specialist=0D
=0D
----------------------------------------------=0D
=0D
Martin, 10 May 2023, 21:30 EEST=0D
=0D
Hi! I will prefer the last option! thank you very much!=0D
=0D
----------------------------------------------=0D
=0D
Florencia Perez, 10 May 2023, 21:23 EEST=0D
=0D
Hello Martin, hope you are having a great day,=0D
=0D
Thank you for contacting the Billing department. I will be glad to assist=
you.=0D
=0D
I can see that you've recently created your CLN account with us under log=
in name soporte@w3.com.py, let me take this opportunity to thank you for =
choosing us!=0D
=0D
As per your request and as per our _30-days money back guarantee_ policy =
on your first purchase, I've just added credits of **$12.00** to your acc=
ount. **CN-13519** was sent to your email. These credits will be automati=
cally applied when purchasing the right license, otherwise we can also re=
fund this amount to your Visa card ending 0810, please let us know if you=
prefer this last option.=0D
=0D
Should you need anything else, do not hesitate to contact us. I hope we c=
an build a strong relationship moving forward!=0D
=0D
Thank you, have a nice day.=0D
=0D
Kind regards,=0D
=0D
Florencia Perez | Billing Operations Specialist=0D
=0D
----------------------------------------------=0D
=0D
Geison Tavarez, 10 May 2023, 21:15 EEST=0D
=0D
Hello Martin,=0D
=0D
I=E2=80=99m transferring this ticket to our Billing department for furthe=
r assistance.=0D
=0D
They usually reply within one business day, though currently the load on =
our Billing Team is higher than we usually expect, and it may take a bit =
longer.=0D
=0D
We appreciate your patience and understanding.=0D
=0D
Regards,=0D
=0D
* * *=0D
=0D
Geison Tavarez | Support Engineer | Unified Support=0D
=0D
Visit our redesigned customer Forum to get help from experts and communit=
y.=0D
Would you like to discuss how we're handling the ticket? Email my manager=
.=0D
=0D
----------------------------------------------=0D
=0D
Martin, 10 May 2023, 21:03 EEST=0D
=0D
Ok!=0D
=0D
So, I can't have a refund to my license previously adquired? I will buy t=
he correct license for my server...=0D
=0D
----------------------------------------------=0D
=0D
Geison Tavarez, 10 May 2023, 20:52 EEST=0D
=0D
Hi Martin,=0D
=0D
Up to 30 users license should be enough if you are not planning to increa=
se the user count, otherwise, 250 or unlimited.=0D
=0D
Do you have any other question or concern? Don't hesitate to ask!=0D
=0D
Regards,=0D
=0D
* * *=0D
=0D
Geison Tavarez | Support Engineer | Unified Support=0D
=0D
Visit our redesigned customer Forum to get help from experts and communit=
y.=0D
Would you like to discuss how we're handling the ticket? Email my manager=
.=0D
=0D
----------------------------------------------=0D
=0D
Martin, 10 May 2023, 20:49 EEST=0D
=0D
Ok, I have 28 users on my server, which license i should buy?=0D
=0D
----------------------------------------------=0D
=0D
Geison Tavarez, 10 May 2023, 18:03 EEST=0D
=0D
Hello Martin,=0D
=0D
Thank you for contacting the Imunify support team and choosing our produc=
t to protect your server!=0D
=0D
Likely, the new license that you have acquired do not cover the amount of=
Linux users/cPanel accounts on your server.=0D
=0D
For cPanel, you can go to List Accounts from WHM and make sure that the a=
mount of accounts does not exceed the limit allowed by the license or, us=
e the following command to list the total users on the system:=0D
=0D
=0D
# grep -Po '^(?<!#)\s*\w+\s*(?=3D:)' /etc/userplans | wc -l=0D
=0D
=0D
If the amount of users is not exceeding the license limit, then try re-ac=
tivating the license within the WHM terminal or SSH with:=0D
=0D
=0D
imunify360-agent unregisterimunify360-agent register YOUR-LICENSE=0D
=0D
=0D
Do you have any other questions or concerns? DOn't hesitate to ask!=0D
=0D
=0D
=0D
Regards,=0D
=0D
* * *=0D
=0D
Geison Tavarez | Support Engineer | Unified Support=0D
=0D
Visit our redesigned customer Forum to get help from experts and communit=
y.=0D
Would you like to discuss how we're handling the ticket? Email my manager=
.=0D
=0D
----------------------------------------------=0D
=0D
Martin, 10 May 2023, 17:45 EEST=0D
=0D
Hi! I have a server wich IP is 108.161.131.85, running WHM and cPanel=0D
=0D
Previously i have adquired a inmunify license, but i have lost access to =
the mail registered and changed my credit card so i bought a new one, whe=
n I try to enter the new activation code it's shows "License is invalid f=
or this server"=0D
=0D
So how can i solve this?=0D
=0D
--------------------------------=0D
This email is a service from CloudLinux.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
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<p dir=3D"ltr">Your request (181013) has been updated.</p><p dir=3D"l=
tr">To add additional comments, reply to this email or you can view and u=
pdate your support request via the support portal.<br>Here is the direct =
link: <a href=3D"https://cloudlinux.zendesk.com/hc/requests/181013" rel=3D=
"noreferrer">https://cloudlinux.zendesk.com/hc/requests/181013</a></p><p =
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0%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -mo=
z-border-radius: 5px; border-radius: 5px;" src=3D"https://cloudlinux.zend=
esk.com/system/photos/8225151787932/WhatsApp_Image_2023-03-27_at_4.16.11_=
PM.jpeg"> </td> <td width=3D"100%" style=3D=
"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"font-fami=
ly:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,san=
s-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top=
: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Florencia Perez</strong> (CloudLinux) =
</p> <p style=3D"font-family=
:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-=
serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-to=
p: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> 10 May 2023, =
21:35 EEST </p> <div class=3D=
"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; mar=
gin: 15px 0">Hello Martin,<br> <br>No problem! As per your request, =
I've just refunded the $12.00 back to your Visa card ending 0810.<br>&nbs=
p;<br>Please let us know if there is anything else we can help you with.<=
br> <br>Thank you!<br><div class=3D"signature"><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">Kind regards,</p><p d=
ir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Fl=
orencia Perez | Billing Operations Specialist</p></div></div><p dir=3D"lt=
r"> </p></td> </tr> </tbody></table> =
</td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cell=
padding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbo=
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otted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=
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<tbody><tr> <td valign=3D"top" style=3D"paddi=
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"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none; te=
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border-radius: 5px;" src=3D"https://cloudlinux.zendesk.com/images/2016/d=
efault-avatar-80.png"> </td> <td width=3D"1=
00%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=
=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verda=
na,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: =
0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Martin</strong> </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Luc=
ida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; =
margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"lt=
r"> 10 May 2023, 21:30 EEST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color:=
#2b2e2f; line-height: 22px; margin: 15px 0"><p style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0" dir=3D"ltr">Hi! I will prefer the last=
option! thank you very much!</p></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbody></=
table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" cellspac=
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<td valign=3D"top" style=3D"padding: 0 15px 0 15px; widt=
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"height: auto; line-height: 100%; outline: none; text-decoration: none; -=
webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" =
src=3D"https://cloudlinux.zendesk.com/system/photos/8225151787932/WhatsAp=
p_Image_2023-03-27_at_4.16.11_PM.jpeg"> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','L=
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; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr=
"> <strong>Florencia Perez=
</strong> (CloudLinux) </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Luc=
ida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; =
margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"lt=
r"> 10 May 2023, 21:23 EEST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color:=
#2b2e2f; line-height: 22px; margin: 15px 0">Hello Martin, hope you are h=
aving a great day,<br> <br>Thank you for contacting the Billing depa=
rtment. I will be glad to assist you.<br> <br>I can see that you've =
recently created your CLN account with us under login name <a href=3D"mai=
lto:soporte@w3.com.py" rel=3D"noreferrer">soporte@w3.com.py</a>, let me t=
ake this opportunity to thank you for choosing us!<br> <br>As per yo=
ur request and as per our <i>30-days money back guarantee</i> policy on y=
our first purchase, I've just added credits of <strong>$12.00</strong> to=
your account. <strong>CN-13519 </strong>was sent to your email. These cr=
edits will be automatically applied when purchasing the right license, ot=
herwise we can also refund this amount to your Visa card ending 0810, ple=
ase let us know if you prefer this last option.<br> <br>Should you n=
eed anything else, do not hesitate to contact us. I hope we can build a s=
trong relationship moving forward!<br> <br>Thank you, have a nice da=
y.<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0">Kind regards,</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">Florencia Perez | Bil=
ling Operations Specialist</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbody=
></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" cells=
pacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <td widt=
h=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> =
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"=
style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><tr> =
<td valign=3D"top" style=3D"padding: 0 15px 0 15px; =
width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" styl=
e=3D"height: auto; line-height: 100%; outline: none; text-decoration: non=
e; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5p=
x;" src=3D"https://cloudlinux.zendesk.com/system/photos/5267669074588/Scr=
eenshot_20220705_141422.png"> </td> <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Geison Tavarez</strong> (=
CloudLinux) </p> <p s=
tyle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',V=
erdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bott=
om: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
10 May 2023, 21:15 EEST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0">Hello Martin,<br> <br>I=E2=80=99m =
transferring this ticket to our Billing department for further assistance=
.<br><br>They usually reply within one business day, though currently the=
load on our Billing Team is higher than we usually expect, and it may ta=
ke a bit longer.<br><br>We appreciate your patience and understanding.<br=
><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-he=
ight: 22px; margin: 15px 0">Regards,</p><hr><p dir=3D"ltr" style=3D"color=
: #2b2e2f; line-height: 22px; margin: 15px 0">Geison Tavarez | Support =
Engineer | Unified Support</p><p dir=3D"ltr" style=3D"color: #2b2e2f=
; line-height: 22px; margin: 15px 0">Visit our redesigned customer <a hre=
f=3D"https://forum.cloudlinux.com/" rel=3D"noreferrer">Forum</a> to get h=
elp from experts and community.<br>=0D
Would you like to discuss how we're handling the ticket? Email my <a href=
=3D"mailto:support-management@cloudlinux.com" rel=3D"noreferrer">manager<=
/a>.</p></div></div><p dir=3D"ltr"> </p></td> =
</tr> </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr=
"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" role=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"pa=
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%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout=
:fixed;" role=3D"presentation"> <tbody><tr> <=
td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; lin=
e-height: 100%; outline: none; text-decoration: none; -webkit-border-radi=
us: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://clo=
udlinux.zendesk.com/images/2016/default-avatar-80.png"> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida =
Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; l=
ine-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1=
d1e;" dir=3D"ltr"> <strong>Martin</strong> =
</p> <p style=3D"font-family:'Lucida G=
rande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; fon=
t-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padd=
ing: 0; color:#bbbbbb;" dir=3D"ltr"> 10 May 2023, 21:03 EEST=
</p> <div class=3D"zd-comm=
ent" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0"><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D=
"ltr">Ok! </p><p style=3D"color: #2b2e2f; line-height: 22px; margin:=
15px 0" dir=3D"ltr">So, I can't have a refund to my license previously a=
dquired? I will buy the correct license for my server... </p></div><=
p dir=3D"ltr"> </p></td> </tr> </tbody><=
/table> </td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentat=
ion"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border=
-top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"pres=
entation"> <tbody><tr> <td valign=3D"top" sty=
le=3D"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"4=
0" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outli=
ne: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-=
radius: 5px; border-radius: 5px;" src=3D"https://cloudlinux.zendesk.com/s=
ystem/photos/5267669074588/Screenshot_20220705_141422.png"> </=
td> <td width=3D"100%" style=3D"padding: 0; margin: 0;=
" valign=3D"top"> <p style=3D"font-family:'Lucida Grande','Luc=
ida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15p=
x; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:=
#1b1d1e;" dir=3D"ltr"> <st=
rong>Geison Tavarez</strong> (CloudLinux) =
</p> <p style=3D"font-family:'Lucida Grande','Lucida=
Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; =
line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:=
#bbbbbb;" dir=3D"ltr"> 10 May 2023, 20:52 EEST </=
p> <div class=3D"zd-comment" dir=3D"au=
to" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Hi Martin=
,<br> <br>Up to 30 users license should be enough if you are not pla=
nning to increase the user count, otherwise, 250 or unlimited.<br> <=
br>Do you have any other question or concern? Don't hesitate to ask!<br><=
div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0">Regards,</p><hr><p dir=3D"ltr" style=3D"color: =
#2b2e2f; line-height: 22px; margin: 15px 0">Geison Tavarez | Support En=
gineer | Unified Support</p><p dir=3D"ltr" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0">Visit our redesigned customer <a href=3D=
"https://forum.cloudlinux.com/" rel=3D"noreferrer">Forum</a> to get help =
from experts and community.<br>=0D
Would you like to discuss how we're handling the ticket? Email my <a href=
=3D"mailto:support-management@cloudlinux.com" rel=3D"noreferrer">manager<=
/a>.</p></div></div><p dir=3D"ltr"> </p></td> =
</tr> </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr=
"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" role=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"pa=
dding: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout=
:fixed;" role=3D"presentation"> <tbody><tr> <=
td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; lin=
e-height: 100%; outline: none; text-decoration: none; -webkit-border-radi=
us: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://clo=
udlinux.zendesk.com/images/2016/default-avatar-80.png"> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida =
Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; l=
ine-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1=
d1e;" dir=3D"ltr"> <strong>Martin</strong> =
</p> <p style=3D"font-family:'Lucida G=
rande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; fon=
t-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padd=
ing: 0; color:#bbbbbb;" dir=3D"ltr"> 10 May 2023, 20:49 EEST=
</p> <div class=3D"zd-comm=
ent" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0"><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D=
"ltr">Ok, I have 28 users on my server, which license i should buy?</p></=
div><p dir=3D"ltr"> </p></td> </tr> </tb=
ody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p><table wid=
th=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"pres=
entation"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; b=
order-top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"=
presentation"> <tbody><tr> <td valign=3D"top"=
style=3D"padding: 0 15px 0 15px; width: 40px;"> <img width=3D=
"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; out=
line: none; text-decoration: none; -webkit-border-radius: 5px; -moz-borde=
r-radius: 5px; border-radius: 5px;" src=3D"https://cloudlinux.zendesk.com=
/system/photos/5267669074588/Screenshot_20220705_141422.png"> =
</td> <td width=3D"100%" style=3D"padding: 0; margin: =
0;" valign=3D"top"> <p style=3D"font-family:'Lucida Grande','L=
ucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 1=
5px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; colo=
r:#1b1d1e;" dir=3D"ltr"> <=
strong>Geison Tavarez</strong> (CloudLinux) =
</p> <p style=3D"font-family:'Lucida Grande','Luci=
da Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px=
; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; colo=
r:#bbbbbb;" dir=3D"ltr"> 10 May 2023, 18:03 EEST =
</p> <div class=3D"zd-comment" dir=3D"=
auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Hello M=
artin,<br> <br>Thank you for contacting the Imunify support team and=
choosing our product to protect your server!<br> <br>Likely, the ne=
w license that you have acquired do not cover the amount of Linux users/c=
Panel accounts on your server. <br> <br>For cPanel, you can go =
to List Accounts from WHM and make sure that the amount of accounts does =
not exceed the limit allowed by the license or, use the following command=
to list the total users on the system:<br> <br><pre style=3D"backgr=
ound-color: #F8F8F8; border: 1px solid #ccc; border-radius: 3px; font-siz=
e: 13px; line-height: 19px; margin: 15px 0; max-width: 100%; padding: 6px=
10px"><code style=3D"background: #F8F8F8 none; border: 0 none transparen=
t; display: block; font-family: Consolas, Menlo, Monaco, 'system-ui', '-a=
pple-system', 'BlinkMacSystemFont', 'Segoe UI', 'Roboto', 'Oxygen-Sans', =
'Ubuntu', 'Cantarell', 'Helvetica Neue', monospace, 'Arial', 'sans-serif'=
; font-size: 13px; margin: 0; max-width: 100%; padding: 0; white-space: p=
re-wrap"># grep -Po '^(?<!#)\s*\w+\s*(?=3D:)' /etc/userplans | wc -l</=
code></pre> <br>If the amount of users is not exceeding the license =
limit, then try re-activating the license within the WHM terminal or SSH =
with:<br> <br><pre style=3D"background-color: #F8F8F8; border: 1px s=
olid #ccc; border-radius: 3px; font-size: 13px; line-height: 19px; margin=
: 15px 0; max-width: 100%; padding: 6px 10px"><code style=3D"background: =
#F8F8F8 none; border: 0 none transparent; display: block; font-family: Co=
nsolas, Menlo, Monaco, 'system-ui', '-apple-system', 'BlinkMacSystemFont'=
, 'Segoe UI', 'Roboto', 'Oxygen-Sans', 'Ubuntu', 'Cantarell', 'Helvetica =
Neue', monospace, 'Arial', 'sans-serif'; font-size: 13px; margin: 0; max-=
width: 100%; padding: 0; white-space: pre-wrap">imunify360-agent unregist=
er<br>imunify360-agent register YOUR-LICENSE</code></pre> <br>Do you=
have any other questions or concerns? DOn't hesitate to ask!<br> <b=
r> <br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e=
2f; line-height: 22px; margin: 15px 0">Regards,</p><hr><p dir=3D"ltr" sty=
le=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Geison Tavarez =
| Support Engineer | Unified Support</p><p dir=3D"ltr" style=3D"col=
or: #2b2e2f; line-height: 22px; margin: 15px 0">Visit our redesigned cust=
omer <a href=3D"https://forum.cloudlinux.com/" rel=3D"noreferrer">Forum</=
a> to get help from experts and community.<br>=0D
Would you like to discuss how we're handling the ticket? Email my <a href=
=3D"mailto:support-management@cloudlinux.com" rel=3D"noreferrer">manager<=
/a>.</p></div></div><p dir=3D"ltr"> </p></td> =
</tr> </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr=
"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" role=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"pa=
dding: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout=
:fixed;" role=3D"presentation"> <tbody><tr> <=
td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; lin=
e-height: 100%; outline: none; text-decoration: none; -webkit-border-radi=
us: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://clo=
udlinux.zendesk.com/images/2016/default-avatar-80.png"> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida =
Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; l=
ine-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1=
d1e;" dir=3D"ltr"> <strong>Martin</strong> =
</p> <p style=3D"font-family:'Lucida G=
rande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; fon=
t-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padd=
ing: 0; color:#bbbbbb;" dir=3D"ltr"> 10 May 2023, 17:45 EEST=
</p> <div class=3D"zd-comm=
ent" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0"><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D=
"ltr">Hi! I have a server wich IP is 108.161.131.85, running WHM and cPan=
el</p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D=
"ltr">Previously i have adquired a inmunify license, but i have lost acce=
ss to the mail registered and changed my credit card so i bought a new on=
e, when I try to enter the new activation code it's shows "License is inv=
alid for this server"</p><p style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0" dir=3D"ltr">So how can i solve this? </p><p style=3D"=
color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D"ltr"> </p>=
</div><p dir=3D"ltr"> </p></td> </tr> </=
tbody></table> </td> </tr></tbody></table></div>=0D
</div>=0D
<div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;=0D
margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeee=
ee;">=0D
</div>=0D
<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[Z3VL48-8VYR2]</span>=0D=
=0D
<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"=
display:none"> <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http:=
//schema.org/ViewAction"> <link itemprop=3D"url" href=3D"https://cloud=
linux.zendesk.com/hc/requests/181013"> <meta itemprop=3D"name" content=
=3D"View ticket"> </div></div></body></html>=
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